Refund Policy

Last updated: June 24, 2026

💡 We offer a free 24-hour trial before any purchase so you can verify our service works on your device. We strongly encourage all new customers to test before buying.

1. Our Refund Commitment

At SuperTV8K, customer satisfaction is our priority. We offer refunds in specific circumstances outlined below. Because we provide a free trial, we ask that customers verify compatibility before purchasing a subscription.

2. Eligible Refund Situations

You may be eligible for a full refund if:

The service is completely non-functional on your device and our support team is unable to resolve the issue within 72 hours of your report
You were charged incorrectly or charged twice for the same order
Your order was not activated within 24 hours of payment and you did not receive support

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

You change your mind after purchase
You purchased the wrong plan
Your internet connection is the cause of streaming issues
You did not use the free trial before purchasing
Content preferences or channel availability disputes
Accounts suspended for violation of our Terms of Service
Requests made after 48 hours of activation without contacting support first

4. How to Request a Refund

To request a refund, contact us via WhatsApp within 48 hours of your purchase with:

Your order number or payment confirmation
A description of the issue you experienced
Evidence that you contacted support and the issue was not resolved

5. Refund Processing

Approved refunds are processed within 5–10 business days to your original payment method. Processing times may vary depending on your payment provider.

6. Chargebacks

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to provide evidence to your payment provider disputing the chargeback and to permanently ban your account from future use of our services.

7. Free Trial Policy

Our 24-hour free trial is available to new customers with no credit card required. The trial provides full access to all channels. Abuse of the free trial (multiple accounts per person) will result in trial access being revoked.

8. Contact

For refund requests or billing questions, reach us on WhatsApp: +1 (251) 373-2473